Cooksy Support

Last updated: 2026-05-13

Use this page for Cooksy support instructions for Desktop, Android and iOS.

Before Contacting Support

Please include:

• platform: Desktop, Android or iOS
• app version
• account email
• approximate time of the issue
• action attempted: login, upload, archive sync, export, billing or install
• screenshot or exact error message, if available

Do not send passwords, payment card details, one-time login codes, recovery codes or private authentication secrets.

Common Issues

Login

Use the same Cooksy account across Desktop, Android and iOS. If login fails, check the email address, password and network connection before retrying.

Upload

If an upload fails, retry on a stable connection. On mobile, keep the app open until the upload reaches the cloud. Very large files may take longer to process.

Archive Sync

Cooksy uses the backend cloud archive as the source of truth. If a recipe does not appear immediately, refresh the archive and check the activity or processing state where available.

Export

Exports are generated server-side. If an export stays pending, support may need the account email, recipe title and approximate time of the export request.

Billing

Cooksy reads the active plan from the backend entitlement service. Stripe, Google Play Billing or Apple StoreKit receipts may take time to synchronize depending on provider callbacks and store processing.

Desktop Install

If Windows shows an install warning, verify that the installer came from the official Cooksy download URL listed in the release metadata or product page.

Contact

Public support email for the current launch track: support@cooksy.uk

This is the branded Cooksy support inbox for store metadata and early support.

Keep support credentials and reviewer account passwords outside Git.